Privacy Policy

Effective Date: [Date]

At Certified Windows, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose the information provided to us through our contact form for building services in compliance with the European General Data Protection Regulation (GDPR). Please read this policy carefully to understand our practices regarding your personal data and how we handle it. By submitting your information through our contact form, you consent to the practices described in this Privacy Policy.

  1. Information We Collect:
    When you use our contact form to make an enquiry about our building services, we may collect the following types of personal information:

    1. Contact Information: This includes your full name, email address, phone number, and any other contact details you provide to us.

    2. Job Description: We collect the information you provide about the specific building services you are interested in, including details and specifications related to the job.

  2. How We Use Your Information:
    We may use the information collected through our contact form for the following purposes:

    1. Responding to Your Enquiry: We use your contact information to respond to your enquiries, provide information about our building services, and address any questions or concerns you may have.

    2. Legal Basis: Our processing of your personal information is based on your consent to the processing, as provided when you submit your enquiry through our contact form.

    3. Internal Record-Keeping: We may use the information to maintain internal records of the enquiries we receive for reference and future communication.

    4. Improving Our Services: Your feedback and enquiries help us improve our building services and enhance our customer experience

      1. Data Security:

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the safety of your data.

  1. Sharing Your Information:

We will not sell, rent, or lease your personal information to third parties. However, in certain circumstances, we may share your information with trusted third-party service providers to fulfill the purposes outlined in this Privacy Policy. These service providers may include IT support, email marketing services, or customer relationship management platforms. We ensure that such third-party service providers adhere to strict data protection standards and use your information only as necessary to provide their services to us.

  1. Legal Disclosure:

We may disclose your personal information if required by law or if we believe that such action is necessary to:

5.1. Comply with a legal obligation.

5.2. Protect and defend our rights, property, or safety.

5.3. Prevent or investigate potential wrongdoing in connection with our services.

  1. Your Rights:

Under the GDPR, you have certain rights regarding your personal information. These rights include:

6.1. Right to Access: You have the right to access the personal information we hold about you. You can request a copy of your personal data that we process.

6.2. Right to Rectification: You can request to correct any inaccurate or incomplete personal information we have about you.

6.3. Right to Erasure: You have the right to request the deletion of your personal information from our records, subject to certain exceptions.

6.4. Right to Restriction of Processing: You can request the restriction of processing of your personal information under certain circumstances.

6.5. Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.6. Right to Object: You have the right to object to the processing of your personal information for certain purposes.

6.7. Right not to be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, if such decisions significantly affect you.

6.8. Right to Withdraw Consent: If our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights or for any privacy-related concerns, please contact us using the contact details provided at the end of this Privacy Policy.

  1. Retention of Personal Information:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. After this period, we will securely delete or anonymize your data.

  1. Children's Privacy:

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child under 16, please contact us immediately so that we can take appropriate measures to remove the information.

  1. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our contact form constitutes your acceptance of the updated Privacy Policy.

  1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

[Your Company Name] [Address] [Email] [Phone]

Thank you for entrusting us with your personal information. We are dedicated to maintaining the privacy and security of your data.

[Signature]

[Your Name] [Your Title] [Date]